Cancellation & Refund Policy
Cancellation and Refund Policy for DVD’s, Lubes and other adult products:
This process varies according to your order type and which stage the order is in.
To cancel an order please contact us as soon as possible via phone at 760-416-1070, or CONTACT US, and we’ll do everything we can to accommodate your request and process your refund. However, since we send orders out frequently throughout the day to provide customers the fastest fulfillment and shipping, we’re unable to cancel orders that have already been shipped.
Return & Exchange Policy for DVD’s, Lubes and other adult products:
We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may contact us or call us at 760-416-1070 within 48 hours after the delivery. Returns sent back are subject to inspection and must be resellable. Items returned outside the 48 hour approval window will not be refund and discarded/donated.
100% accepted is items that are incorrectly shipped or proven damaged in transit.
Our Customer Service Representatives are available Monday thru Thursday, 8:00 AM to 4 PM, Pacific Standard Time and Noon on Friday. If for whatever reason you receive a defective product, we will gladly replace it with the same product. We will ship to you at no cost a replacement item and arrange for the defective item to be returned.
Please understand that we cannot accept returns for the follow reasons:
- Simply because you did not like a product.
- If the product has been used in any way.
- If the product has come into contact with any bodily fluids (To ensure health and safety)
RETURN CONDITIONS
Free return shipping is NOT provided. Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging. For your protection, Merchandise must be safely wrapped to prevent damage during the transit and a tracking number provided to us.
Generally, as a “rule-of-thumb” you return the items to us the same way we sent them to you – in the same condition and with all the original contents.
Please note that all items purchased on SALE are final and cannot be returned, exchanged or refunded regardless of purchase date.
REFUND POLICY
A refund is given once returned Merchandise is received at our Return Shipping Address, inspected and confirmed it is in acceptable return condition. We will notify you via email once return is received and will advise regarding refund/store credit process.
A refund or exchange will not be processed for products that do not meet exchange or refund criteria or if the return request is received after 48 hours after the delivery date.
Shipping charges selected at checkout are non-refundable. We also unable to offer refunds for any fees imposed by an entity other than HDK Distribution, such as shipping, or taxes.
Refunds usually take about 1 to 2 weeks depending on the original payment method. A refund will be credited back to your original method of payment (minus shipping & taxes which are not refundable).
EXCHANGES IN CASE OF SHIPPING DAMAGE
If item has been damaged during the transit, we will replace it at our expense. In case no replacements are available, refund will be issued. Please note, it is important to contact us within 2 days to send proof of damages. (DO NOT discard the shipping carton/envelope and packaging to facilitate the investigation process if necessary.) You will need to photograph what you received including packaging and send good quality photographs of all damages and/or leakages. No exceptions. No refunds or replacement will be issued if proof of damage is not provided. A damaged item returned for a replacement may be exchanged at HDK Distributions discretion.
RETURN AND EXCHANGE INSTRUCTIONS
HDK Distribution created a hassle-free Return and Exchange process with step-by-step guidelines for your convenience. The process is simple providing you follow the instructions.
To return or exchange an item, please follow these simple steps:
– Contact our customer service department within 2 days of delivery to obtain a Return Merchandise Authorization (RMA) number. No return or exchange will be accepted without an RMA Number.
– Pack the Merchandise securely. Please note that we are NOT responsible for lost or stolen returned merchandise.
- You will get a notification as soon as the return has been processed.
NOTE: All returns of defective merchandise must be reported within 48 hours of delivery of order, and all returns must be accompanied by the Return Authorization Number arranged through a customer service representative.
Cancellation and Refund Policy for DOWNLOADS:
This process varies according to your order type and which stage the order is in.
To cancel an order for DOWNLOADS contact us as soon as possible via phone at 760-416-1070, or CONTACT US, and we’ll do everything we can to accommodate your request and process your refund if nothing has been Downloaded by you. Please note: you must contact us within 48 hours of purchase of ordering a download and provide a valid reason as to why you are requesting the refund.
Cancellation & Refund Policy for “HDK Member Archives Area”:
If you join the HDK Members Archives Area on our Website as a subscription service, you are responsible for paying those monthly membership fees to HDK in an amount noted at the time of your registration with the site, until such time as cancelled. HDK reserves the right to modify the fees for new memberships from time to time without notice. For Billing Support or to cancel “HDK Member Achives Area” membership please visit our authorized sales agents CCBill.com
